First, let me get this out…NOOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!
This can’t be the entire lesson on IM! Why aren’t we experimenting with IM? Why not create a personal IM account? Why not let us discover the fun features available in IM? It’s boring to just read the articles instead of playing around with IM features.
Ahem. Now that I’ve aired out my grievances, here’s my serious post.
Incorporating Instant Messaging into a Library service is quite a stepping stone for the Library. IM has gone from being a frowned upon pastime to being regarded with respect as an innovative form of communication. With the editing capabilities of a word processor (you can edit your message before sending it) and the instantaneous communication of a telephone (immediate feedback), IM is a popular communication tool.
Realizing that a lot of the younger generation of folks who don’t frequent the library but socialize via IM, the Library’s attempt to reach them on their own grounds is incredible. Away with the wait-for-them-to-come-to-us approach, the library seeks to reach the customers who don’t ever step in a library.
Having staff learn the joys of IM also supports the Library’s mission to encourage lifelong learning. We had to receive on-the-job training to be on the IM Reference team, and for some of us, learning to IM was a new thing. No one is too old to learn to socialize through Instant Messaging! There's always new things to learn!
IM might actually be good for the library.
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